If you're having problems logging in to your Members Account, you may need to clear your internet browser's cache or update the browser.
Below is a guide to clearing the cache for the most common browsers. You can also find the information in your browser's 'help' section.
Internet Explorer (IE) – press Ctrl, Shift and Delete together, then select 'temporary internet files' and click 'delete'
Chrome – press Ctrl, Shift and Delete together. In the 'clear browsing data window', select 'cached images and files' only, then click 'clear browsing data'
Firefox – press Ctrl, Shift and Delete together, then select 'clear recent history', select 'cache' only within 'details', then click 'clear now'
Safari – press Ctrl, Alt and the letter E together, then select 'empty'
Chrome – Cmd, Shift and the letter R together
Firefox – Cmd, Shift and the letter R together
Safari – Cmd, Alt button and the letter E together
To update your browser, please check your browser's help section.
If you tick the 'remember me' box, your details will only be retained on the device you're using at the time. That's why we don't recommend you do so on any public or shared devices. This means you don't need to worry about anyone else seeing the details.
If you want to save your details, you need to make sure you've switched cookies on for your browser – that's how the information is stored.